FAQ
What we do, how the guarantee works, how long an engagement runs, and what happens to your patients' data. If your question isn't here, ask it in your words — that beats an answer in ours.
We install and then operate the revenue system behind your clinic. Every eligible enquiry answered on WhatsApp inside 60 seconds, around the clock. Every lead owned and followed to an outcome, bookings handed to your front desk with full context, marketing traced from ad source to consultation, and one report to the owner every Monday. We are not an agency — we don't sell posts or impressions, we run the operation that turns enquiries into consultations.
We work first, you pay when it works. For founding clients the system is installed, live, and answering your enquiries before the first invoice. Payment begins only once the agreed standard is met — every eligible enquiry answered inside 60 seconds, every lead visible to you. If it is not met, no fees are due for the affected period: no claims process, no negotiation. The standard and its eligibility rules are set out in writing before we start. Full terms on the refunds page.
Ninety days, four phases, each with a named deliverable: days 1–14 review and baseline, ending in your Revenue Leak Report; days 15–30 install inside your existing workflow, staff onboarded; days 31–75 operate and tune, weekly numbers against the baseline; days 76–90 prove it against day one, plus the year-ahead plan. A defined engagement, not an open retainer. The subscriptions — Meera Social and Meera Care — are month to month.
We handle enquiry and contact data — who asked, when, on which channel, what was said, what happened next. We are not an EMR: no clinical records, no clinical documentation, no prescriptions. Data is stored on secure cloud infrastructure, encrypted in transit, and kept separated per clinic. It is used to run your clinic's system, not sold for anyone else's marketing. Full detail in the privacy policy.
No. We escalate, we never replace. The system takes the part nobody at a busy desk can do — answering at 9pm, chasing the quiet enquiry on day two — then hands the conversation to your staff with full context the moment a human is needed. Your team overrides it at any time; every automation has a pause and a handoff. Clinical questions always reach a person: the system does not diagnose, prescribe, or give medical advice.
Specialty clinics already generating steady enquiries — roughly 100 or more a month from ads, Instagram, or referrals — where follow-up depends on whoever happens to be at the desk. The economics work when the leak is real. If you generate very few enquiries, a response system is not your first problem, and we will say so during the Revenue Review rather than sell you one. Pricing shown for Indian clinics; international engagements are scoped individually.