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Refund & Cancellation Policy

Last updated: August 2026

This policy covers subscriptions and product orders from MeeraLabs, and the guarantee that applies to founding service engagements. Questions: support@meeralabs.com.

Returns

Returns are accepted with replacement of the product or reversal of the full amount paid by the customer within 7 days of receipt of the product. Returns are limited to the following cases:

  • Damaged or defective products. If upon delivery you find that the product was received in damaged condition, immediately notify our support team at support@meeralabs.com or +91-7599118726. We will refund, or send a replacement product, depending on your preference, after necessary verification. The contents of your shipment and the original packing must be returned along with the damaged or defective products.
  • Different product dispatched. If upon delivery you discover that we dispatched a different product, immediately notify our support team at support@meeralabs.com or +91-7599118726. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

Cancellation

Cancellations are allowed, no questions asked. For product orders, cancellation is allowed only until the product has shipped from our warehouse. Contact our support team immediately at support@meeralabs.com or +91-7599118726 to assist with cancellation of an order.

Subscriptions (Meera Social, Meera Care) can be cancelled any month. Cancellation stops the next billing cycle; the current period runs to its end.

Refunds

We will initiate your refund within 3 working days of our confirmation. It may take 7–15 working days for the amount to be credited or reflected in your bank or credit card statement, as inter-bank refund procedures take time. MeeraLabs reserves the right to change or update this policy at any time by placing a notice on the website; such changes are effective immediately upon posting. In case of a technical glitch while placing an order, MeeraLabs reserves the right, in its sole discretion, to cancel or reject the order. MeeraLabs reserves the right to reject any order without assigning a reason.

Founding-client guarantee — service engagements

For founding clients of the Revenue system, the commercial terms are deliberately one-sided in your favour:

  • Installed and live before the first invoice. The system is set up, running, and answering your enquiries before you are billed anything.
  • Fees begin only once the agreed response standard is met — every eligible enquiry answered inside 60 seconds, and every lead visible to you.
  • If the standard is not met, no fees are due for the affected period. No claims process, no negotiation.

The response standard and eligibility rules are set out in writing in your engagement agreement before we start. Subscriptions (Meera Social, Meera Care) are not covered by this guarantee; the refund and cancellation terms above apply to them.

Contact

For any refund or cancellation request, write to support@meeralabs.com.

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