No platform migration, no new software for your staff to learn, no leap of faith. We measure your clinic as it runs today, install the system around what already works, and prove the difference in numbers you can check yourself.
minutesthe whole of step one, owner to owner
weeks of baselinemeasured before anything is installed or claimed
day live datesystem meeting the 60-second standard
day engagementdefined phases, named deliverables, a fixed end
The four steps
Four steps, in order, with nothing hidden between them. You see the numbers before we touch anything, and you see the same numbers again at day 30.
30 minutes · before anything is agreed
Owner to owner. We map where your enquiries leak, from the first message to the consultation that either happens or does not — channel by channel, hour by hour. You leave with two or three specific findings whether or not we work together.
Free, and yours to keepTwo weeks · nothing installed yet
We measure your current response times, contact rate and booking rate for two weeks — your clinic exactly as it runs today. No system yet, no changes to how anyone works. Just the truth about where you stand, written down before we can be accused of moving the goalposts.
Deliverable · your Revenue Leak ReportBy day 30 · we do the work
The system goes live inside your existing workflow: your number, your front desk, your booking method. Your staff get one onboarding session, not a training programme. Nothing your patients see changes except how fast someone answers.
Your front desk stays in charge — the system escalates to humans, never replaces them.
From day 31 · every Monday
Weekly numbers to your phone: leads in, average response, replies, booked, pending. At day 30 we review the results against the baseline we measured in step two. Improvement is measured, not claimed — and if a number has not moved, that is the conversation we have.
Reviewed at day 30 and day 90Baseline — two weeks, measured
Your clinic as it runs today, before anything is installed.
Illustrative model — the shape of a baseline report, not a client's numbers.
Step two produces this before you commit to anything beyond it. If the leak is not there, we say so.
The install phase has one hard acceptance test: every eligible enquiry answered inside 60 seconds, around the clock. Not a target we work towards — the standard the system must meet before we call it live.
A defined engagement, not an open retainer
Every phase has a start date, an end date and a deliverable with a name. Nothing rolls on quietly, and nothing is billed against activity you cannot see.
We audit your enquiry journey end to end and measure what is actually happening today: response times, contact rate, booking rate, after-hours coverage. Two weeks of your clinic as it runs, with no changes made.
Your Revenue Leak ReportThe system goes live inside your existing workflow — your number, your front desk, your booking method. Templates written for your services, escalation rules agreed with the people who will use them, staff onboarded in a single session.
Live system meeting the 60-second standardWe run it. Follow-up ladders tuned to how your patients actually reply, no-show recovery live, reactivation on the quiet ones, and the owner's report landing every Monday morning.
Weekly numbers vs baselineA full review against the baseline measured on day one — what changed, what it produced, what did not move and why. Then the plan for the year ahead, or a clean exit with your system documented.
Your before/after report and the year-ahead planYou know exactly what you're signing up for before we start.
Day 30, and again at day 90
The review is a comparison, not a presentation. Every line is the baseline number next to the current number, computed from recorded events rather than typed by anyone. If a line has not moved, it is on the page in the same size type as the ones that have.
Baseline → day 30
Illustrative model — the format of the day-30 review. Not a client result.
What we need from you
The work is ours. What we need from you is access to how the clinic already runs, and a short conversation each week while we tune it.
The number patients already message. Nothing new to advertise, nothing to reprint, no change to what is on your ads or your signage.
Around 45 minutes with whoever answers enquiries today, so the system matches how your clinic actually works rather than how a template assumes it does.
Diary, practice software, or a book at the counter. We hand qualified patients into whatever you already use — we do not ask you to migrate anything.
One short call while we tune the system to your patients. After that it is a Monday message you read in a minute, and a review at day 30.
What we never ask for
Clinical records, treatment notes, or anything from the consulting room. We work on the commercial side of the clinic only.
What your staff do differently
They answer patients who are already qualified, with the conversation attached. The chasing stops being their job.
Who can stop it
You can, at any point, for any lead or for the whole system. Every automation has a pause and a handoff to a human.
We walk your enquiry-to-booking journey and show you where it leaks — two or three specific findings, whether or not we ever work together.
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